IKEA is known globally for its wide offer of furniture for your home, from the kitchen, living room, and bathroom to bedroom and more. However, sometimes you’re just wondering: can you return IKEA furniture – assembled or disassembled? Know that it’s completely OK to change your mind about an item you’ve already bought and be able to return it.
A customer can return furniture to the IKEA store. Whether an item is assembled or disassembled, the company will accept furniture returns, including tables, cabinets, desks, coffee tables, bed frames, couches, desks. IKEA will refund or exchange items you want within a year of purchase with a valid proof of purchase or receipt with a valid ID.
If you wish to learn more about returning furniture to IKEA, and more, keep on reading! I found out some interesting things you should know about.
When it comes to returning your purchases at IKEA, know that the company made sure their clients are completely able to do it. With just a few steps on their website, you’ll be able to return your goods if they don’t meet your expectations. This means their 365 days return policy will allow you to return furniture at the ordering or pick-up point. Also, it’s important to keep in mind that it’s possible to have a refund for damaged products at IKEA.
Customer service is one of the biggest benefits at IKEA. However, when it comes to returning products, there are some steps you need to take. So, besides preparing your personal info (name and surname,) ensure you have the following information:
- Product article number,
- Order number,
- Your bank account number.
The standard return policy most companies have is the 90 days policy. However, if you’re an IKEA Family Member, you can exchange or return bought products within 365 days. Just make sure you use their Family card on purchase. With this card, you’ll get many more family benefits like discounts on selected items, free events and workshops, and free hot beverages with every visit.
Without a legible and clear receipt or other types of invoice, the company generally won’t accept returns. But, as we all know, sometimes it happens you lose proof of purchase. Luckily, workers at IKEA can trace purchases by the customer’s debit or credit card and also gift cards to previous transactions made in the past 365 days, in-store or online.
Great news! You don’t have to lose your time disassembling the IKEA furniture once you put all that effort into assembling it. Otherwise, it can be quite challenging putting back all the pieces into the flatform. You can return it as it is with all remaining pieces and the original box if you still have it. Just ensure the product is in good shape, and you’ll get your refund.
Unfortunately, the delivery fees won’t be refunded. However, if you want to cancel an order that has already been shipped, know that they will refund you the full amount of a product. Don’t forget you’ll need a valid invoice and ID for a successful refund.
You can’t get a refund for buying mattresses for your home, but you can exchange them for another one within the standard IKEA store refund policy. However, you need to remember that used items aren’t refundable. So, when it comes to beddings, you won’t be able to return them or exchange them for hygiene reasons.
Once you know that returning items like furniture is possible, you should explore all the methods to do it. Here are some of the most common ways you can effortlessly apply for a refund request at IKEA and have the best pieces for your home.
|Method||Possible||Info and documents needed|
|In-Person||✔||Receipt, order confirmation, or invoice and a valid ID|
|Phone||✔||Order confirmation and prepared purchased item details|
|Website||✔||Order number, first name, last name, phone number, and address|
Does Return Pick-Up Service Work at IKEA?
Returning a fully assembled table or couch can be quite tricky. Especially if you’re thinking of doing it on your own. Carrying heavy pieces of furniture from a parking lot can also be a task you might want to leave for professionals.
Luckily, IKEA provides to its customers a pick-up return service for large and smaller furniture pieces. However, this kind of service will have a fee, from $50 to $300. Although the service is not free, it’s more than useful to have it at your disposal.
One of the perks when buying at IKEA is the possibility of returning damaged products. Returns of this kind will be accepted, with you providing the items and their original packaging and valid photo ID. You should also provide a receipt or some other order confirmation.
On the other hand, if the item is clearly damaged by misuse, your requested return will be denied. So, while you’re assembling furniture, ensure you’re extra careful because if you break some of the pieces, you won’t be able to return them.
Like many other satisfied customers, I found myself very content with the return policy IKEA provides. Especially for items like furniture. Not only because it can be quite expensive, but also because it’s completely OK to change your mind and want to return it.
In most cases, IKEA will accept returns of unused but assembled furniture. As a customer, you should keep in mind that a valid receipt is needed for a process of this kind.