If you have some concerns about indoor or outdoor plants, then the right question is can you return plants to Home Depot? It’s good to know the answer to this question because not every purchase goes as planned. Also, you need to be an expert to know how to maintain delicate flowers and trees.
Home Depot’s 90-days return policy allows their customers to return flowers and succulents, while tropical plants, trees, perennials, and shrubs can be returned within one year of purchase. You can also return dead plants with valid proof of purchase within the time frame.
If you want to find out more about the plant return policy at Home Depot, keep reading. I’ve done some research, and here is what you need to know!
Can You Return Plants to Home Depot – Check How the Return Policy Works
Sometimes, you just realize that you’ve made a wrong decision or just bought some plants that you don’t like anymore. So, what’s your next step? Luckily, if you ordered plants from Home Depot, don’t worry! You can easily return them, although they have a standard return policy. But, know it slightly differs when it comes to greenery.
With that standard policy, you should return plants within 90-days from the purchase date in-store or delivery date if you ordered online. However, not all plants are the same, and not all of them are covered with the same return policies. So, there are regular plants that include flowers (like roses, hydrangeas, Dipladenia, hibiscus, and lavender,) house plants, and succulents.
On the other hand, there are trees, perennials, tropical plants, trees, and shrubs that can be returned within one year. It’s because there’s a Home Depot’s Grow a Garden Guarantee for Bonnie plants which include:
- Sweet mini plant,
- Jalapeño hot pepper plant,
- Green sweet bell pepper plant,
- Sweet basil plant.
Although the company guarantees a harvest, you’ll get a full refund in case the Bonnie plant doesn’t produce from March to October – the growing season. It practically means that the refund will be the original plant and Miracle-Gro solid price.
What About the General Home Depot’s 90 Days Return Policy?
Most companies like Home Depot have a standard return policy. They allow their customers to have a refund for unused and new items they want to return within 90 days of purchase. However, Home Depot made it even more comfortable for its customers during the pandemic by extending this period to 180 days.
All you need to do is bring a receipt or a confirmation via email, a valid ID, and a credit card used for the purchase. The money will be refunded instantly, or you can exchange it for something else. On the other hand, for an online return, you can call their assistance, and they explain step-by-step what you have to do.
How to Return a Plant to Home Depot Step-by-Step
Although many people have not had such a great experience with returning products, with Home Depot, you can rest assured everything will go smoothly. However, when it comes to returning trees and plants, you should take the following steps, including the valid proof of purchase:
- Use a store locator and find the nearest store,
- Pack the plant and bring it to the store,
- Hand the item with the receipt to the manager,
- Ask for a return request telling them a reason for returning the item.
When it comes to the time range you as a customer have, it’s usually the standard 90-days. However, if you buy a plant with a Commercial Revolving Card, Commercial Accounts, or Home Depot Consumer Credit Card, you’ll have an additional period of 365 days.
If you’re a new plant parent, check the video below for seven easy plants you can adopt and hopefully won’t have to return them.
Is Returning Damaged Plant You Ordered Online Possible?
If you made an online purchase and the plant arrived damaged or dead, don’t despair. You surely can do something about it, and Home Depot’s policy made it very easy and comfortable. However, since it’s a special occasion, you’ll have three days from the delivery date to report the issue. So, you should take the following steps:
- Prepare the picture of the plant as proof if required,
- Bring the original credit or debit card,
- The returns will be processed at the customer service desk,
- The same department will escalate the issue,
- The replacement will be shipped at your address once the request is approved.
The good thing is that online bought plants can be returned as they were bought in-store and at any of their locations. You can get your money back or exchange the dead or damaged plant with a fresh one.
Explore the Exceptions to Home Depot’s Plants Return Policy
As you already may assume, not all plants are under the same return policy. It’s important to know something like this because it’s surely why some people have negative experiences in special situations when it comes to plant returns. So here’s what’s returnable and what’s not at Home Depot.
| Returnable | Non-Returnable | |
| Cut flowers | x | ✔ |
| Floral arrangements | x | ✔ |
| Dead or damaged | ✔ | x |
What Happens If You Lose a Receipt?
If you lose a receipt, or it gets damaged, Home Depot offers its customers a store credit when they have to return an item. When it’s paid in cash or with a Home Depot gift card, the only thing you have to do is bring your ID. That way, the store manager can find your returns history through the refund verification system.
However, don’t let this become a habit – returning things without receipts. Otherwise, Home Depot could reject your return requests. So, the best way to request returns is with valid recipes or online delivery confirmations.
Be Able to Return Goods Without a Hassle
Why have a negative experience with returning things like plants to Home Depot when it can be a breeze? You just have to consider some steps before knowing what you actually can and what not to return. Once I started following all the regulations and steps needed, Home Depot became one of my favorite plant stores.