If you are wondering how to cancel Lowe’s order, be sure to check this article. There are a couple of ways to approach this issue.
The easiest way to deal with this situation is to cancel the order on Lowe’s website if you have an account. The cancellation is fairly simple, with only a few steps required to perform. Moreover, it is free and requires very little time.
Having a Lowe’s Account Is Useful as You Can Cancel an Order With It
Firstly, note that you can only use this cancellation method if the items have not yet been sent or taken from the store. Also, if your purchase consists of more than one item, you don’t have to cancel the entire order. You can pick the items which you want to be removed and the price will be adjusted accordingly. Let’s get into details of what has to be done.
| Step 1 | Enter the website lowes.com on your device. |
| Step 2 | Sign in to your Lowe’s account. |
| Step 3 | Select the option “Orders and Purchases,” which is located on the right hand of your screen. |
| Step 4 | Find your order and click on the “Details” option, which will appear once you have clicked on the purchase. |
| Step 5 | In the “Details” window, you will see the “Delivery” section with a list of your items. |
| Step 6 | Click on the item that you want to be removed and select “Cancel.” You will be asked about the reason for your cancellation and then click “Yes.” |
| Step 7 | After clicking “Yes,” you will receive a reply in the form of an email where you can check whether the action was successful and see the status of the new purchase if you have chosen to remove some items. |
Canceling the Order Without the Account Is Not Mission Impossible
Although canceling the purchase is certainly the most convenient with the account, the other two methods are not at all difficult, and I’ll provide you with all the needed details. Let’s see first what are the two methods:
- You can contact customer service with your phone and cancel the order.
- Although this isn’t exactly canceling, you can return the items to the store once they are delivered.
You Can Cancel an Order From Lowe’s as Soon as You Hear a Reply From Their Customer Service and Leave All the Information Required
All contact information can be found online or if the store is close to your home. You could even go and ask for help in person. Recently, reaching support via phone posed problems for some people as the lines have been quite busy because of covid, so some customers reported that they had to be on hold for longer periods of time. Hopefully, this has been resolved, and you most likely won’t have any problems with reaching the store nowadays.
If You Are Wondering Does the Refund System Work in Lowe’s Stores, the Answer Is Yes
The terms state that you may return any items within 90 days from the date of the shipment. However, you need to have the receipt. You can also bring the confirmation email that you have received after the shipment has been performed. It is advisable to go to Lowe’s website and check the terms and regulations for refunds.
When taking back the items to a Lowe’s store, you will have a few options to choose from. If the item in question has been damaged, it can be repaired, but you could always ask for it to be replaced with the same new item or another one with the same price. Finally, it does not matter what your method of payment was. If you desire a full refund, your request will be granted if everything is in accordance with regulations.
Lowe’s Is Not an Affiliate of Amazon and Has Been Improving Its Customer Service a Lot
With so much competition on the market, it is important for companies not affiliated with corporations to step up their game when it comes to customer service. Canceling is equally important as ordering, especially now in these troubling times of covid, and Lowe’s has certainly improved in this department. If you are buying something from this store, it is best to make an account. Both ordering and canceling will be much easier, and there won’t be any problems if you make any mistakes.